PRIVACY POLICY

A LEGAL DISCLAIMER

Privacy Policy
1. Introduction

At Scented Serenity, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

Scented Serenity is a brand of Sandweg Investments (Pty) Ltd, registered in the Kingdom of Eswatini.

2. Company Details

Sandweg Investments (Pty) Ltd
Lilanga Properties, Office No. 8
Mbabane, Sidvwashini Industrial Site
P.O. Box D149
Kingdom of Eswatini
Phone: (+268) 7801 1887
Email / WhatsApp: [insert preferred contact]

3. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience.
This may include:

Your name, email address, and phone number
Billing and delivery addresses
Payment details (processed securely through third-party payment providers)
Order history and communication records

Optional data you share with us (such as feedback or survey responses)

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about purchases, support, or promotions
Improve our website and customer experience
Comply with legal obligations under Eswatini law
We do not sell, rent, or trade your personal data to third parties.

5. Payment and Security

Payments are handled securely through trusted third-party services (such as Mobile Money or bank transfer providers).
We do not store your card or account information on our servers.
All reasonable technical and organizational measures are in place to protect your data against unauthorized access or misuse.

6. Cookies and Website Analytics

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality.
You can choose to disable cookies through your browser settings, though some features may not function properly as a result.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy — typically as long as your account is active or as required by Eswatini tax and accounting laws.

8. Your Rights

As a customer, you have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
Requests can be made by contacting us directly using the details below.

9. Sharing with Third Parties

We may share limited data with trusted service providers who help us operate our business (such as couriers, payment processors, or technical support providers).
These third parties are required to keep your information confidential and use it only for the purpose of providing services to Scented Serenity.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will always be posted on our website with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Scented Serenity
c/o Sandweg Investments (Pty) Ltd
Lilanga Properties, Office No. 8
Mbabane, Sidvwashini Industrial Site
P.O. Box D149
Kingdom of Eswatini
Phone: (+268) 7801 1887